https://mycomplianceacademy.co.uk/wp-content/uploads/2023/03/complaints.mp4 Complaints are not necessarily detrimental to your company if handled carefully and may even bring about positive change. Here we cover the FCA regulations on complaints and look at processes to ensure continual and effective improvement. To complete this complaints training module, please click on the link below and...
Consumer Credit
https://mycomplianceacademy.co.uk/wp-content/uploads/2023/02/consumercredit.mp4 This course covers a brief history of Consumer Credit regulations, helps you to understand the different types of consumer credit and know which types of credit agreement are regulated by the FCA. By the end of this consumer credit compliance course, you will have an appreciation of the developments...
Financial Promotions
https://mycomplianceacademy.co.uk/wp-content/uploads/2023/02/financialpromos.mp4 All financial promotions must be fair, clear and not misleading with a clear set of safeguards in place for the consumer as set out by the FCA. In this module we explore what defines a financial promotion, exemptions and common misconceptions. To complete this module, please click on the link...
An Introduction to Consumer Duty for Senior Managers and Directors – Part 2
https://mycomplianceacademy.co.uk/wp-content/uploads/2023/02/CD2.mp4 The FCA's Consumer Duty represents what the regulator terms a “paradigm shift” in its expectations of firms. The Consumer Duty introduces a new Consumer Principle, which requires firms “to act to deliver good outcomes for retail customers”. By the end of this course you will be informed and knowledgeable about...
An Introduction to Consumer Duty for Senior Managers and Directors – Part 1
https://mycomplianceacademy.co.uk/wp-content/uploads/2023/02/CD1.mp4 The Consumer Duty aims to increase the current level of consumer protection in the retail financial services market by setting clearer and higher standards for the culture of firms and the conduct the FCA expects of them. Firms will be required to consider the impact of the products and...
The Senior Managers & Certification Regime
https://mycomplianceacademy.co.uk/wp-content/uploads/2023/02/SMCR.mp4 The Senior Managers and Certification Regime (SMCR) is a financial services regulation in the UK designed to impose personal accountability on senior managers at financial services firms and improve the conduct of all employees at these firms. This Senior Managers and Certification Regime (SMCR) course provides an overview of the Senior Managers...
