An Introduction to Consumer Duty for Senior Managers and Directors – Part 2

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The FCA’s Consumer Duty represents what the regulator terms a “paradigm shift” in its expectations of firms. The Consumer Duty introduces a new Consumer Principle, which requires firms “to act to deliver good outcomes for retail customers”.

By the end of this course you will be informed and knowledgeable about the 4 Consumer Outcomes & how to monitor them​, understand how to recognise and treat a Vulnerable Customer​, understand what Management Information to collate​, understand what Governance your firm needs to implement and who’s responsibility this is and know how this will affect the SMCR & what the new Conduct Rule 6 means to you and your staff.

To complete this module, please click on the link below and then click on read, working your way through the navigation structure. You will conduct a short test at the end following which you will receive your certification.