The Consumer Duty aims to increase the current level of consumer protection in the retail financial services market by setting clearer and higher standards for the culture of firms and the conduct the FCA expects of them. Firms will be required to consider the impact of the products and services they sell to consumer both at pre-sale and post-sale stages.
This module covers what is expected of your firm and the Cross Cutting rules as well as understanding the FCA’s expectations of firms’ purpose and culture and how this helps to deliver good outcomes and to authentically embed the Consumer Duty.
By the end of this module you will be informed and knowledgeable about what the Consumer Duty requires of your firm including the higher standards set by the Consumer Principle and the Conduct Rule, understand the context of the Consumer Duty and the practical implications for your firm, understand the Cross Cutting rules and the Four Outcomes in detail and the FCA’s expectations in relation to delivering good customer outcomes and measuring success through MI, oversight and control and understand the FCA’s expectations of firms’ purpose and culture and how this helps to deliver good outcomes and to authentically embed the Consumer Duty.
To complete this module, please click on the link below and then click on read, working your way through the navigation structure. You will conduct a short test at the end following which you will receive your certification.