An Introduction to Consumer Duty for Sales and Compliance Staff – Part 2

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The FCA’s Consumer Duty represents what the regulator terms a paradigm shift in its expectations of firms. The Consumer Duty introduces a new Consumer Principle, which requires firms to act to deliver good outcomes for retail customers.

To complete this module, please click on the link below and then click on read, working your way through the navigation structure. You will conduct a short test at the end following which you will receive your certification.