Vulnerable Customers
This module will cover what constitutes a financial promotion​, the elements of a credit advertisement which trigger the requirement for the representative example​, the items of information which must be included in the representative example​, the elements of a credit advertisement which trigger the requirement for the representative APR​, general requirements, prominence​ and common misconceptions and errors.
£75.00
Full Description
By the end of this module you will know how to recognise a vulnerable customer​, learn how to achieve good outcomes for customers​, understand the importance of monitoring and reporting a customer’s behaviour to identify vulnerability​ and have an appreciation of the new Consumer Duty.
