Complaints
This module will cover the definitions of a complaint and complainant, the complaints handling rules, root cause analysis, investigating, assessing and resolving complaints, communications with complainants and the forwarding and reporting rules.
£75.00
Full Description
By the end of this module you will know what constitutes a regulated complaint, understand the importance of recording and monitoring, learn about Root Cause Analysis, be able to deal with complaints effectively and be able to review your complaints handling procedures to determine if they are fit for purpose and deliver the right outcomes.
