An Introduction to Consumer Duty for Senior Managers and Directors – Part 2

This module looks at 4 consumer outcomes and how to monitor them, vulnerable customers and management information and governance.


Full Description

By the end of this course you will be informed and knowledgeable about the 4 Consumer Outcomes & how to monitor them​, understand how to recognise and treat a Vulnerable Customer​, understand what Management Information to collate​, understand what Governance your firm needs to implement and who’s responsibility this is and know how this will affect the SMCR & what the new Conduct Rule 6 means to you and your staff.