The Consumer Duty aims to increase the current level of consumer protection in the retail financial services market by setting clearer and higher standards for the culture of firms and the conduct the FCA expects of them. Firms will be required to consider the impact of the products and services they sell to consumer both at pre-sale and post-sale stages.
This module covers what is expected of your firm and the Cross Cutting rules as well as understanding the FCA’s expectations of firmsu2019 purpose and culture and how this helps to deliver good outcomes and to authentically embed the Consumer Duty.
To complete this module, please click on the link below and then click on read, working your way through the navigation structure. You will conduct a short test at the end following which you will receive your certification.