An Introduction to Consumer Duty for Senior Managers and Directors – Part 1

This module looks at The New Consumer Duty, the tightened regulations and cross-cutting rules.


Full Description

By the end of this module you will be informed and knowledgeable about what the Consumer Duty requires of your firm including the higher standards set by the Consumer Principle and the Conduct Rule, understand the context of the Consumer Duty and the practical implications for your firm, understand the Cross Cutting rules and the Four Outcomes in detail and the FCA’s expectations in relation to delivering good customer outcomes and measuring success through MI, oversight and control and understand the FCA’s expectations of firms’ purpose and culture and how this helps to deliver good outcomes and to authentically embed the Consumer Duty.